Orange Launches Reverse Charge Call Service

By NewsfromAfrica

 Nairobi-- Integrated telecommunications services provider, Orange, has launched ‘NiSort’, a service that enables reverse charge calls within its network.

The company’s Chief Corporate Communications Officer, Maureen Sande, says ‘NiSort’, will enable customers make calls when the calling party’s credit balance is zero. The service will request the call recipient to accept the charges, before completing the call.

 “NiSort will come in very handy in an emergency when a customer has no airtime to place a direct call or for a minor who needs to contact their parent or guardian and yet has a limited airtime allowance,” said Ms. Sande.

Previously, reverse charge calls were possible only as operator-assisted calls and, typically, only on a fixed line network. The introduction of computer-based telephone dialling equipment now makes it possible to initiate a reverse charge call without having to go through an operator.

“Mobile telephony offers convenience and ‘NiSort’ is an added channel of convenience to ensure that our customers have multiple options available to them, especially for those emergency situations where one just happens not to have airtime. It will enable them to place a reverse charge call to any number on the Orange network.” said Ms. Sande.

NiSort is the latest addition to Orange’s emergency services, which include Please Call Me, Credit Transfer and PEWA (emergency airtime). The new service will also allow customers to effect a pre set ‘white list’ with a maximum of 10 mobile numbers, whose ‘NiSort’ requests will be accepted automatically.

To access NiSort, an Orange subscriber will simply dial 128 followed by the intended recipient’s mobile number. To follow a voice prompt, a subscriber will dial 127 and listen to the instructions. An Orange subscriber can also dial #123# to access the USSD menu and select the service.